Last updated: 24 February 2026
This Privacy Policy explains how Tannegate Limited (trading as Zieler) (“we”, “us”, “our”) collects and uses personal data when you use zieler.co.uk (the “Site”), contact us, or submit a trade enquiry.
This Site supports trade, reseller and distributor enquiries. Zieler products are available to UK consumers via approved retail partners rather than direct consumer sales through this Site.
Data controller: Tannegate Limited (trading as Zieler)
Address: Unit B2, Ullswater Crescent, Coulsdon, Surrey, CR5 2HR
Telephone: 020 8655 8070
Email: artsupplies@zieler.co.uk
When you submit a trade enquiry or reseller application, we collect the information you submit, which may include:
Name, job title/role, business email
Company name, trading name, website/social link
Country, business address and other company details
Business profile information (for example, business type, years in business, sales channels, number of stores)
Products of interest and any message or additional information you provide
If you contact us by email or phone, we will process the contact details and the content of your communications.
When you visit the Site, we may collect technical information such as:
IP address, browser type, device identifiers, operating system
Referring pages, pages viewed, time and date of visits, and interactions with the Site
This information may be collected through cookies and similar technologies (see section 7).
We use your personal data to:
Respond to enquiries and manage trade, reseller and distributor relationships
Assess reseller applications and suitability (including territory and channel fit)
Provide product information, catalogues, vendor tools and partnership support
Improve and maintain the Site, including security monitoring and troubleshooting
Send service communications relating to your enquiry or relationship with us
Send marketing communications where permitted (see section 6)
Comply with legal obligations and protect our legal rights
We rely on one or more of the following lawful bases:
Legitimate interests: to respond to B2B enquiries, develop partnerships, operate and improve the Site, and protect the business (balanced against your rights)
Consent: where required for certain cookies and similar technologies, and for some types of marketing
Contract or steps to enter a contract: where we are discussing or administering trade supply arrangements
Legal obligation: where we must retain or disclose information to meet legal requirements
We may share personal data with:
Service providers that support our business operations and IT systems (for example, website hosting, form processing, email, security, and analytics), acting as processors under our instructions
Professional advisers (for example, legal, accounting, insurance) where necessary
Authorities where required by law or to protect our rights
If you follow links to third party retailers or websites, those third parties will process your data under their own privacy policies and terms. We are not responsible for third party sites.
We may send marketing communications to business contacts about Zieler products, reseller support and partnership opportunities where permitted by law. You can opt out at any time by using the unsubscribe option in our emails or by contacting us using the details above.
We may use cookies and similar technologies to:
Enable core Site functionality
Remember preferences (where applicable)
Understand how the Site is used and improve performance (analytics)
Support marketing activities (only where enabled and permitted)
You can control cookies through your browser settings and, where provided, via any cookie preference tool on the Site.
Because we work with partners globally and may use service providers that operate internationally, your personal data may be processed outside the UK. Where this happens, we use appropriate safeguards required under UK data protection law (for example, contractual protections and transfer risk assessments).
We keep personal data only for as long as necessary for the purposes set out in this policy, including:
Managing enquiries and business relationships
Maintaining business records and resolving disputes
Meeting legal, accounting, or regulatory obligations
Depending on your location, you may have rights including to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (in certain circumstances)
Object to processing based on legitimate interests
Request restriction of processing (in certain circumstances)
Request data portability (in certain circumstances)
Withdraw consent where processing is based on consent
To exercise your rights, contact us using the details in section 1.
If you are in the UK, you also have the right to complain to the Information Commissioner’s Office (ICO).
We take appropriate technical and organisational measures to protect personal data. No online service can be guaranteed 100% secure, so you should take care when sharing information online.
We may update this Privacy Policy from time to time by posting a new version on the Site. The “Last updated” date will show when changes were made.